Collections and Medicaid Specialist

Cassia, a leading provider of senior care and services, has a rare and exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures.

We are looking for someone with 3+ years of experience in collections and Medicaid application processing, along with a solid understanding of collections procedures, timelines, and applicable laws and regulations. This is a Full-Time, benefit-eligible position that requires onsite work at our Edina corporate office for the first six months, with potential for a hybrid remote schedule afterward. If you’re organized, compassionate, and want to make a difference, we’d love to hear from you!

Position Type: Full-Time

Pay range:  $45,000 to $55,000 

Location: 7171 Ohms Lane, Edina, MN 55439

Collections and Medicaid Specialist responsibilities:

• Proactively identify aging receivables and initiate all collection activities for sites assigned. 
• Contact residents and/or their families on past due accounts primarily via phone, also in person, by letter and E-mail to arrange payment.
• Determine if there are any billing issues that are delaying payment of accounts.
• Assist residents and families with Medical Assistance application procedures.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

• 3+ years’ experience in collections and MA application processing. 
• Must have proficiency in word-processing and spreadsheet applications.
• Must be familiar with Accounts Receivable software.
• Strong understanding of collection procedures and privacy laws required. 
• Knowledge of Healthcare collections a plus.
• Ability to influence/persuade others in often confrontational/sensitive situations.
• Strong organizational, analytical problem-solving skills.
• Excellent customer service and interpersonal skills. 

• Competitive Pay with experience-based raises
• Tuition Assistance & Student Loan Forgiveness (site-specific)
• Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
• Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
• Employee Assistance Program with free confidential counseling/coaching for self and family members 

About Us:

Cassia is a nonprofit, mission-driven senior care organization with over 200 years of experience. Located in Edina, MN, our home office supports a network of senior living communities and services across Minnesota, North Dakota, Iowa, Colorado, and Florida.

At Cassia we are dedicated to fostering fullness of life for older adults by providing compassionate, high-quality care. Our Service Standards of Respect, Excellence, Integrity, Stewardship, Compassion, Collaboration, Unity, and Innovation are the bedrock of all that we do. We value inclusivity, collaboration, and professional growth, ensuring our employees feel supported in their careers. To learn more, visit our website: https://www.cassialife.org/

Join us and become part of a nonprofit organization that truly makes a difference!

Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.