Collections and Medicaid Specialist

Cassia, a provider of senior care and services, has a rare and exciting opportunity for an experienced Collections and Medicaid Specialist to join our Home Office team! In this role, you will identify aging receivables, initiate and conduct all collections activities for assigned accounts, and assist residents and families with Medical Assistance application procedures.

Our ideal candidate should have 3+ years’ experience with collections and MA application processing. This person should also have a strong understanding of collections procedures, timelines, laws, rules, and regulations. If you are passionate about making a difference and want to join our growing team, we would love to hear from you.

This is a Full-Time, benefit eligible position with the potential to work remotely with a hybrid schedule after training is completed.

Pay rate:  $45,000 to $55,000 
 

Collections and Medicaid Specialist responsibilities:

• Proactively identify aging receivables and initiate all collection activities for sites assigned. 
• Contact residents and/or their families on past due accounts primarily via phone, also in person, by letter and E-mail to arrange payment.
• Determine if there are any billing issues that are delaying payment of accounts.
• Assist residents and families with Medical Assistance application procedures.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

Collections and Medicaid Specialist requirements:

• 3+ years’ experience in a collections and MA application processing. 
• Must have proficiency in word-processing and spreadsheet applications.
• Must be familiar with Accounts Receivable software.
• Strong understanding of collection procedures and privacy laws required. 
• Knowledge of Healthcare collections a plus.
• Ability to influence/persuade others in often confrontational/sensitive situations.
• Strong organizational, analytical problem solving skills.
• Excellent customer service and interpersonal skills. 

Benefits:

• Competitive wages with credit for experience
• Tuition Discount Opportunities/ Scholarships/ Student Loan Forgiveness (site specific, ask for details)
• Paid Time Off (PTO)
• 403(b) or 401(k) with employer match
• Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees
• Employer paid Basic Life Insurance for Full-Time Employees 
• Employee Discount Program
• Longevity Recognition, Paid Volunteer Time, and Mentorship Programs
• Collaborative and Inclusive Work Culture
• Employee Assistance Program with free confidential counseling/coaching for self and family members 

About Us:

Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ’s love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration. 

At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer. 

I AM Cassia... Are You?

Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.